Cloud Computing on Ulitzer

Five9 has announced a Cloud Computing Platform for Call Centers that enables building native software integrations between Five9 on-demand call center software and other enterprise software applications. Now, call centers across horizontal functions – Sales and Marketing, Customer Service and Support, Finance and Collections – can integrate Five9’s call center software with existing CRM applications, create unified agent desktops or build industry-specific solutions.

The Cloud Computing Platform for Call Centers is complemented by the Five9 Developer Program. By joining the program, software vendors, systems integrators, call center consultants, developers and I.T. professionals can gain access to a customer-grade development “sandbox” environment for the platform that supports full on-demand inbound and outbound call center capabilities, API documentation including code samples, and a dedicated developer support team.

The Five9 Cloud APIs consist of a CTI Web Services API and a Configuration Web Services API. The CTI Web Services API is designed for computer-telephony-integration on the desktop. The Configuration Web Services API is designed to integrate the common call center administration functions such as adding agents, configuring skills, adding new leads to lists, managing campaigns, and more. Developers may sign up online for the Five9 Developer Program.